Learning Resource Center

The tools and materials you need to navigate Group Accident Insurance and Group Critical Illness Insurance with ease and confidence.

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Service guides
Products and insights

Service guides

The Learning Resource Center offers a full range of materials, guides, and tools to support you through every stage of the process — from onboarding to claims management, from working with us, to navigating the portal. Take a look at the information below to get started.

Onboarding process

Our commitment to dedicated support from the point of getting started with onboarding through the enrollment process ensures a smooth implementation and accurate first bill.

Receive introduction email from Implementation Manager
Participate in a MassMutual implementation call
- On this call, you can discuss expectations and requirements needed to implement the MassMutual products. This will include any payroll and billing details.
“Post Call Recap” provided by Implementation Manager, to include important onboarding details and associated documents
Receive a “Ready to Enroll” email
- Once details have been finalized, you will be notified when enrollment is ready to begin.

Onboarding FAQs

A minimum of nine business days is required to set up an enrollment built by our internal team. Enrollment platforms setup by external vendors will depend on the timeline of the vendor; however, MassMutual requires a minimum of three business days prior to the enrollment start date to confirm the external platform is ready for enrollment.

Implementation Managers are your partner to ensure a successful enrollment experience. If applicable, you could receive the following items:

Benefit Summaries
Outline of Coverage (if required by the state)
Enrollment Platform Configuration Toolkit
Communication Plan

This toolkit provides the product details, application requirements, rates and platform build specifications for the MassMutual supplemental health products to be built on an external enrollment platform.

Communication materials that will be provided for enrollment support will include: Product videos, a digital flip book, Communication Campaigns tailored to the unique needs of the various generations of your workforce and learn more pages.

Deduction files and initial bills will be discussed on the implementation call. Both can be provided by MassMutual after the enrollment, or you can choose to utilize information from your external enrollment platform.

Enrollment process

Get the freedom to choose the platform that suits you best. Our products are built into the product libraries of two of the most popular enrollment platforms, Selerix and Employee Navigator, or we can work with larger HCM systems, such as Workday.

A ‘ready to enroll’ confirmation is sent to you
- Provided via email from the Worksite Implementation Manager.
Enrollment begins on scheduled enrollment start date
- MassMutual will provide enrollment information and support.
Enrollment status reports are reviewed weekly with the Implementation Manager
A final enrollment summary is provided via email, if requested
Group deduction file is available
Master policy and employee certificates are issued
- The Implementation Manager will notify you that the master policy is available on the employer portal.
- Employees may review their individual plan details in the employee portal.

Enrollment FAQs

MassMutual’s supplemental health products are included in the product libraries of Employee Navigator and Selerix, with more partnerships in-progress. Please check with your Implementation Manager to discuss a specific system and how we can support your preferred enrollment platform and experience.

If using one of our dedicated enrollment platforms, the Implementation Manager will provide a report of the enrollment to-date, including the number of applications taken, the details of those applications and the enrollment status of all employees. If a group is enrolling on an external platform, the Implementation Manager will request a weekly report be provided from that system for enrollment support.

MassMutual can support new hire enrollments based on group preference, although monthly or quarterly new hire enrollments are most common. Options and preferences will be discussed during the initial implementation call.

Billing process

We ensure that the process is efficient and tailored to meet your needs, giving you the confidence to offer a solution that works best for you.

You will set up deductions based on enrollment elections
Premiums are collected from employees via payroll deductions
Bill is provided to you via the employer portal
- Available by the 25th of the month
Bill reconciliation should occur within five business days of receiving the bill
Remit premiums to MassMutual after reconciling the bill

Billing FAQs

MassMutual can accommodate a standard list bill or allow a group to self-administer their own bill. For a standard list bill, MassMutual will provide a monthly bill with employee names and coverage details. For self-administered bills, MassMutual will provide a billing worksheet to reflect current monthly figures by coverage type.

When the first bill is provided, you will be able to set up the ACH payment for future payments within the employer portal.

MassMutual bills in arrears, and premium is due the 10th of the month after coverage is provided. For example, if a group has a January 1st effective date, a bill will be available by the 25th of January with premium due by February 10th.

Claims process

Designed to be easy and efficient, ensuring that your employees can submit their claims with confidence.

Employee can login to the employee portal for claims submission
- Portal access information will be provided in a welcome email once the employee’s certificate is in-force with MassMutual.
Within the portal, employee will complete on-screen questions to submit claim for review
- Employee will also be instructed to include payment information for preferred claim payment.
MassMutual will review the claim within 5 business days and request additional information needed to review the claim, if needed.
- Claim decision will be provided via employee’s preferred communication option.
Once the claim is approved, employee will receive payment

Claims FAQs

Yes, MassMutual provides options for claim submission based on employee preference. While the portal experience outlined above is designed to be the quickest and easiest option, employees can also call the MassMutual Customer Care Team at 1-844-975-7522 or reach out to WorksiteClaimsSupport@MassMutual.com for personal assistance.

If the employee submits a claim via the employee portal or call center, they will receive an immediate confirmation of their claim submission. If an employee chooses to submit via email, a confirmation will be provided within 24 hours.

The employee may be contacted by phone or email, depending on what information is needed. For example, a phone call will be used to clarify information, whereas email correspondence will be used to request additional proof of loss details.

MassMutual provides claim payments through direct deposit, allowing employees to quickly receive their payment in their bank account. While employees have the option to receive a paper check through the mail, it is important to note that this method may result in a longer processing time.

How to file a claim demo

Products and insights

Product information

Group Accident Insurance Employer Guide (PDF)
Group Accident Insurance Employer Guide for NY (PDF)
Group Critical Illness Insurance Employer Guide (PDF)
Group Specified Disease Insurance Employer Guide for NY (PDF)

Industry Intelligence

Leverage our timely thought leadership to help you identify trends and discover actionable insights to help you stay informed and prepared to address the evolving needs of today’s working Americans.

MassMutual Worksite Workforce Financial Stability Score (WFSS) - Monthly
MassMutual Worksite Pathway to Voluntary Benefits Success Report - Quarterly

Insurance products issued by Massachusetts Mutual Life Insurance Company (MassMutual) and its subsidiaries, C.M. Life Insurance Company (C. M. Life) and MML Bay State Life Insurance Company (MML Bay State), Springfield, MA 01111-0001. C.M. Life and MML Bay State are non-admitted in New York.