Yes, MassMutual provides options for claim submission based on your preference. While the portal experience outlined above is designed to be the quickest and easiest option, you can also call the MassMutual Customer Care Team at 1-844-975-7522 or reach out to WorksiteClaimsSupport@MassMutual.com for personal assistance.
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Service guides
The Learning Resource Center provides you the information you need to get the most out of your benefits. Starting with how to file a claim, how to update your account information and how to keep and continue your benefits.
How to file a claim
Designed to be easy and efficient, ensuring that you can submit your claims with confidence.
- Login to the employee portal for claims submission
- Portal access information will be provided in a welcome email once your certificate is in-force with MassMutual.
- Within the portal, you will complete on-screen questions to submit claim for review
- You will also be instructed to include payment information for preferred claim payment.
- MassMutual will review the claim within 5 business days and request additional information needed to review the claim, if needed.
- Claim decision will be provided via your preferred communication option.
- Once the claim is approved, you will receive payment
FAQs
If you submit a claim via the employee portal or call center, you will receive an immediate confirmation of your claim submission. If you choose to submit via email, a confirmation will be provided within 24 hours.
You may be contacted by phone or email, depending on what information is needed. For example, a phone call will be used to clarify information, whereas email correspondence will be used to request additional proof of loss details.
MassMutual provides claim payments through direct deposit, allowing you to quickly receive your payment in your bank account. While you have the option to receive a paper check through the mail, it is important to note that this method may result in a longer processing time.
How to file a claim demo
Product information
Learn more about the benefits that our Group Accident Insurance and Group Critical Illness Insurance provide.
Insurance products issued by Massachusetts Mutual Life Insurance Company (MassMutual) and its subsidiaries, C.M. Life Insurance Company (C. M. Life) and MML Bay State Life Insurance Company (MML Bay State), Springfield, MA 01111-0001. C.M. Life and MML Bay State are non-admitted in New York.